*Hours are updated on the voicemail regularly

*CLOSED – Monday, September 7, 2026 for Labour Day

Hours of Operation: Monday – Friday 9 am – 4 pm

Location: NOTL Health Care Clinic is located inside the Village Medical Centre at 101 Garrison Village Drive, Niagara-on-the-Lake.

Contact Number:  289-272-0441

The community clinic is open to anyone with a valid Ontario health card (OHIP) or other accepted Canadian provincial, territorial, or federal health coverage, seeking care for an acute concern. This includes:

• Individuals without a Family Doctor or Nurse Practitioner
• Those unable to reach their regular provider in a timely manner
• Patients whose primary care provider is outside the Niagara North Family Health Team
• Visitors to the Niagara-on-the-Lake area
• Residents and visitors from anywhere in Canada with valid health coverage
• International Students and Migrant Workers
  *NNFHT patients can use the After Hours clinic when they are unable to book an appointment with their physician or a Nurse Practitioner

Please note: the clinic is not currently able to see foreign visitors, as our funding model does not permit this.

Appointment Types

The clinic offers two types of appointments:
Morning – Pre-booked appointments scheduled in advance
Afternoon – Walk-in style appointments for acute care needs

What the Clinic Can Help With
The clinic is designed for acute, episodic concerns. We can assess and treat issues such as:

Respiratory & Infectious Illnesses – cough, cold symptoms, fever, sore throat, sinus pain, influenza-like illness, upper respiratory infections, and more.

Ear, Eye & Allergy Concerns – ear pain, earwax blockage, pink eye, styes, eye discharge, allergies, and mild allergic reactions.

Skin & Soft Tissue Concerns – rashes, hives, insect and tick bites, minor burns, cellulitis, shingles, and other minor skin infections.

Women’s Health & Genitourinary Concerns – suspected UTIs, yeast infections, abnormal uterine bleeding, birth control, STI concerns, and PAP/HPV tests.

Gastrointestinal Concerns – nausea, vomiting, diarrhea, abdominal pain, heartburn, constipation, hemorrhoids, and gastroenteritis.

Musculoskeletal Concerns – acute back, neck, or joint pain, sprains and strains, minor sports or musculoskeletal injuries, and massage/physiotherapy notes.

Neurological Concerns – headaches, dizziness, and concussions.

Minor Procedures & Wound Care – cuts, wounds, minor injuries requiring assessment, and minor wound infections.

Other (for patients without a Family Doctor) – mental health struggles, and post-hospital discharge concerns or required tests as directed by a hospital.

What the Clinic Does Not Provide
To ensure we can serve as many patients as possible with appropriate acute needs, the clinic does not offer the following:

• Annual check-ups or routine physical examinations
• Ongoing management of chronic conditions
• Medication reviews or routine prescription renewals
• Specialist follow-up appointments
• Referral requests for non-acute issues
• Injections, tuberculosis tests, or routine bloodwork (unless clinically necessary)
• Ongoing preventive care visits

Forms We Are Unable to Complete
Our Nurse Practitioners are unable to complete forms for uninsured services, including:

• Sick notes (back-dated), return-to-work, or disability forms (ODSP, CPP, short/long-term)
• Insurance, WSIB, or EI forms
• MTO medicals/physicals
• School, camp, or immunization forms
• Attending physician forms or requests for records
  Patients requiring these forms should contact their primary care provider or the appropriate agency.

Prescription Renewals
The NOTL Health Care Clinic is not intended for routine prescription renewals. However, a Nurse Practitioner may provide a short-term bridge prescription (up to 30 days) when a medication is considered low risk, sufficient information is available to confirm safety, and the patient is temporarily unable to reach their regular provider. This is always at the clinical discretion of the Nurse Practitioner.

The clinic cannot renew medications that require ongoing monitoring, including controlled substances (opioids, benzodiazepines, stimulants), insulin, blood thinners, mood stabilizers, or medications requiring routine bloodwork. Patients needing these renewals should contact their regular prescriber.

When to Go to Emergency or Call 911

The NOTL Health Care Clinic is NOT an emergency facility. Please call 911 or go to your nearest Emergency Department immediately if you or someone with you is experiencing any of the following:

• Chest pain or suspected heart attack symptoms
• Severe shortness of breath
• Loss of consciousness
• Signs of stroke
• Fever in a child (38°C or higher) or any newborn up to 3 months of age
• Severe allergic reactions
• Significant bleeding
• Possible fracture
• Major injuries
• Any potentially life-threatening condition

If you are unsure whether your condition requires emergency care, please err on the side of caution and seek emergency services.

Respectful Code of Conduct

All patients are expected to treat staff, providers, volunteers, and other patients with courtesy and respect. Abusive, threatening, discriminatory, aggressive, or inappropriate behaviour will not be tolerated and may result in removal from the clinic or restrictions on future access to services. The Nurse Practitioner may also choose to end an appointment or decline to provide certain care if a request falls outside their scope of practice.

We remain committed to providing accessible, high-quality care to our community. If you have any questions about these changes, please don’t hesitate to contact us.